Terms of Service

What this document answers

This contract governs the App, the Website and glumea+. The index below points to its main subjects.

• What does glumea actually do, and what does it refuse to do? Sections 3 and 8.
• What do I get for free, and what does glumea+ cost me? Sections 15.1 and 15.2.
• What happens to my data if I stop paying? Section 15.12, nothing you logged is deleted, hidden or truncated.
• How do I cancel, and how do refunds work? Sections 15.6 and 15.7. Section 15.9 describes possible statutory withdrawal rights in the EU, EEA and UK.
• How do I leave, and what do I take with me? Sections 13.1 and 13.3. Cancel in the store first, then export, then delete.
• What are you liable for? Sections 10 and 11.

For what happens to your personal data, read the Privacy Policy instead. For the medical limits of everything the App shows you, read the Medical Disclaimer.

1. Who we are and what you are agreeing to

Welcome to glumea. glumea is a mobile application for diabetes self-management (“the App”), operated by Paweł Milewski Software Development, ul. Franciszka Bohomolca 3 lok. 7, 31-416 Kraków, Poland (“the Operator”, and in these terms “we”, “us” and “our”). Our full contact details are in section 21. These Terms of Service (“these terms”) are a legal agreement between you and Paweł Milewski Software Development. They cover your use of:

• the glumea mobile app for iOS and Android, including the optional paid subscription glumea+ (section 15), and
• the glumea.com website (“the Website”), including the legal and informational pages hosted there.

These terms become binding only through clear notice and affirmative acceptance in an account-creation or purchase flow. Merely installing or using the App, or reading pages on glumea.com, is not acceptance. An acceptance on which we rely must identify the accepted version.

Two other documents form part of your relationship with us and you should read them together with these terms:

• our Privacy Policy, which explains how we handle your personal data, and
• our Medical Disclaimer, which sets out, in plain language, the medical limits of the App.

If you are a consumer in Washington State, our Consumer Health Data Privacy Policy also applies to you; in Nevada, our Nevada Consumer Health Data Privacy Notice does.

2. Eligibility, age, and capacity

You may use glumea only if:

• you are at least 16 years old, a condition of the service that does not change with where you live, and
• you are able to enter into a binding contract under the law that applies to you, or your parent or legal guardian has agreed to these terms on your behalf where that law requires it.

16 is our minimum everywhere. Article 8 of the GDPR lets an EU or EEA member state set the age of independent consent to online services anywhere between 13 and 16, and several have set it below 16. Ours does not move with them: the minimum is 16 for everyone, so we never rely on a parent’s authorization to process a child’s data and we offer no route that needs one.

Buying is a separate question. Contractual capacity, the age at which you can enter into a paid contract on your own, is usually 18. So if you are 16 or 17 you may open a free glumea account yourself, but you will normally need your parent or guardian to agree before you buy glumea+, and where their agreement is required, buying without it is not valid.

glumea is not directed at children, and accounts for people under 16 are not permitted. The implemented deletion route and its limits are described in the Privacy Policy.

3. What glumea is, and what it is not

3.1 What glumea is

glumea is a self-management logging tool. It lets you record and review information about your diabetes care, including:

• blood glucose readings, with optional context tags and notes,
• food and carbohydrate intake,
• insulin doses, injectable medication doses (for example GLP-1 medications), and pill intake,
• body weight,
• your personal medication catalogs and reminders, and
• trends and statistics calculated from the data you enter, such as Time in Range, Estimated A1C (GMI) worked out from your average glucose, and an estimate of active insulin. These are estimates for awareness only: the App does not recommend or calculate a dose, and Estimated A1C is not a laboratory test (see section 8). The glucose chart offers five windows; the statistics for the two longest of them, 30 days and 90 days, need glumea+ (section 15.2).

The App also lets you:

• import glucose, weight and nutrition records from Apple Health or Health Connect if you choose to connect them. This is off unless you turn it on, and it is read-only: glumea reads from Health, it never writes anything back. glumea does not validate the accuracy of records that come from somewhere else.
• export your data, a CSV file and a formatted PDF report, both drawn from the glucose chart and covering the window you select there, up to 90 days at a time and from any point in your history, however far back; and an encrypted .glumea archive, which is the one that covers your whole account, which only you can open with the password you choose, and which only the glumea account that created it can import back. The PDF report needs glumea+; the CSV and the archive do not. The archive password cannot be recovered by us or by anyone else; if you lose it, the archive cannot be opened.
• subscribe to glumea+, our optional paid subscription (section 15).

The App works offline first: your data is stored on your device. Cloud sync to our servers is a glumea+ feature (section 15.2). It is off until you turn it on, and you can turn it off again at any time, with or without a live subscription, from the Sync sheet, which opens from the cloud button at the top of the Summary or History screen. Your data and how to control it are described in the Privacy Policy.

Which of the things listed above, if any, need a subscription is set out in sections 15.1 and 15.2, and is always shown on the subscription screen in the App before you buy. Where this section and section 15 could be read differently, section 15 is the one that describes what costs money.

3.2 What glumea is for, and what it does not do

glumea is intended for people managing their own diabetes. Its purpose is to let you record what you do, glucose readings, food, doses, weight, keep that record in one place, review it on your own and with your healthcare professional, and see simple statistics calculated from it. That is what it is for, and it is not intended for any other use. In particular:

• Nothing in the App or on the Website is medical advice, diagnosis, or treatment.
• The App does not diagnose, treat, cure, mitigate, or prevent any disease or condition.
• The App does not calculate, recommend, or adjust insulin doses or any other medication doses.
• The App does not monitor you. It is not connected to a continuous glucose monitor, and unless you connect Apple Health or Health Connect it knows nothing about you between the entries you make yourself. Even then it only reads what those apps already hold, and only when you open or return to glumea, it is not a live feed, and a record that arrives that way never triggers the recheck reminders in section 3.3. It cannot detect a dangerous glucose level it was never told about, and it is not an alarm system. What it can do, after you have logged a reading yourself, is schedule a reminder to check again. Section 3.3 explains exactly what that is and what it is not.
• The App does not replace a glucose meter, a continuous glucose monitor (CGM), or any other medical device.
• Using glumea does not create a doctor-patient relationship between you and us.

The full explanation is in the Medical Disclaimer, which is incorporated into these terms by reference. Please read it before you rely on anything the App shows you. If anything in the App ever seems to conflict with the Medical Disclaimer, the Medical Disclaimer applies.

glumea is not for emergencies. If you believe you have a medical emergency, such as severe hypoglycemia or diabetic ketoacidosis, call the emergency services immediately, 112 in the EU, 999 in the UK, 911 in the US, or your local emergency number.

3.3 Reminders, including recheck reminders

The App can schedule reminders for medications you configured and for rechecking glucose after you logged a concerning reading. Settings also hold times for routine glucose checks, but those reminders are not delivered: you can set a time and nothing arrives.

How the recheck reminders work:

• They are triggered by a value you enter in the App. A record imported from Apple Health or Health Connect does not trigger one, and nothing the App observes on its own does either, because it observes nothing.
• The trigger points are fixed clinical thresholds: a low below 3.9 mmol/L (about 70 mg/dL), a high above 13.9 mmol/L (about 250 mg/dL) with a recheck about 90 minutes later, and a high above 16.7 mmol/L (about 300 mg/dL) with a recheck about 60 minutes later.
• Those thresholds do not follow the target range you set for yourself. They are deliberately separate. A reading that is above your personal target but below the clinical threshold produces no reminder at all, and you should not read the absence of a reminder as reassurance.
• What arrives is a reminder to check again, not an alarm and not a clinical judgement about your condition.
• Reminders are local notifications produced by your own device. Whether and when they appear is up to your operating system. They can be delayed, silenced, blocked, suppressed by battery-saving settings, or missed entirely, for example if notifications are turned off, the device is off, or the App has been removed.
• They are not on for everyone. When you finish setting up your diabetes profile, the App turns the whole Safety alerts group off, low, high and missed long-acting or premixed insulin, for any profile that is neither type 1 nor insulin-treated, and it does that without asking you. Whatever your profile, open Settings → Notifications → Safety alerts and check the actual state of yours.
• You can also turn these reminders off yourself, in Settings → Notifications → Safety alerts. Turning them off means you may miss a dangerous low or high glucose reading.

Never rely on glumea to warn you that something is wrong. Base what you do on your glucose meter or CGM and on your healthcare professional’s advice, as set out in section 8 and in the Medical Disclaimer, which is the authoritative document on this point.

3.4 Your device, and moving to a new phone

The App’s local database on your device is encrypted with a key that is created on that device and kept in the platform keystore. That key never leaves the device and is not included in an Apple or Google device backup.

Two consequences you should know before you change phones:

• A copy of the App’s database that ends up in an Apple or Google device backup cannot be read without that key, so it is of no use to anyone, including you.
• On Android, we switch the platform’s backup and device-to-device transfer off for the App entirely, because a transferred copy could not be opened on the new device anyway.

Restoring a phone backup will not bring your glumea diary to a new device. If a restore puts the old database file on the new phone without the key that opens it, the App will not start at all. It does not rekey that file, rewrite it, or delete it; it stops. The only way forward from there is to delete the App and install it again, which discards the restored database and everything in it.

Moving to a new phone therefore goes through cloud sync (if you have it on) or through an exported .glumea archive that you import on the new device. Please export before you switch devices if sync is off.

3.5 What you need to run it

• iPhone or iPad: iOS 14 or later.
• Android: Android 8.0 (API level 26) or later.
• An internet connection to create an account, to sign in, and to sync. Logging, reviewing your history and exporting work offline once you are signed in.
• Notifications turned on for glumea, if you want reminders, including the recheck reminders in section 3.3, to reach you.

We may raise these minimums as the platforms move on. If we do, section 14 applies.

4. Your license to use glumea

We grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices you own or control, and to use the Website, for your own personal, non-commercial purposes, in accordance with these terms. If you subscribe to glumea+, the same license also covers the features that the subscription unlocks, for as long as the subscription is active. Section 17 adds the terms that apply when you obtain the App from the Apple App Store.

Everything else stays ours. The App, the Website, and all software, designs, text, graphics, and branding in them belong to Paweł Milewski Software Development or its licensors. Except for the license above and for the rights you keep in your own content (see section 6), these terms do not transfer any intellectual property rights to you.

If you send us suggestions or feedback, we may use them to improve glumea without any obligation to you. Your health data is not “feedback”; it stays governed by section 6 and the Privacy Policy.

5. Your account

To use the App you create an account with your email address and a password. You agree to:

• provide accurate information when you register and keep it up to date,
• keep your password confidential and not share your account with anyone else,
• take reasonable steps to protect the device you use with glumea, and
• tell us at [email protected] promptly if you believe someone has accessed your account without permission.

You are responsible for what is done through your account where it was your own doing, or where you were careless with your password or your device. You are not responsible for activity that results from our failure to secure the service, or for a compromise you could not reasonably have prevented and told us about promptly. Because your account contains sensitive health data, please choose a strong, unique password.

6. Your content and your health data

6.1 You own your data

Everything you record in glumea (glucose readings, food entries, doses, weight, notes, medication settings, and similar entries, together “your content”) is yours. We claim no ownership of it.

Accepting these terms is not, by itself, consent to the processing of your health data. Health data has its own protection in law, and the Privacy Policy sets out the basis on which we process it, what you can switch off, and how to withdraw.

6.2 The limited license you give us

So that the service can work, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, back up, process, and display your content, solely to the extent needed to operate, secure, maintain, and provide the service to you. This license ends when your content is deleted from our systems.

We do not sell your content, and we do not use it for advertising.

The App does not send diary values or user-entered text as analytics properties. It sends fixed event categories and filtered diagnostic data while the corresponding SDK is enabled. Current builds store both telemetry settings as enabled by default; the Privacy Policy describes why that default is not affirmative consent and identifies the available switches.

6.3 Your controls

You stay in control of your data. Turning Cloud sync on needs an active glumea+ subscription and then a separate confirmation, in a step of its own, that you agree to your health data being stored on our servers; that confirmation, not your acceptance of these terms, is the consent the Privacy Policy relies on, and your answer to it is held on your account rather than on the phone. The Sync sheet, which opens from the cloud button at the top of the Summary or History screen, is where you turn Cloud sync off again to keep your data on your device only, and where the delete your data link removes the server copy of your entries, your medication catalogs and your medication schedules while keeping your account and everything on your device. Those two go in that order: while sync is still on, the App refuses the deletion and tells you to turn sync off first, because the next sync would put everything back. Deleting your account itself is in Settings, under Account details. Deletion is not a single switch that reaches everywhere at once: the Privacy Policy sets out, per destination, what is deleted, when, and what remains. Please read it before you delete, and export your data first if you want to keep it.

6.4 Your responsibility for what you enter

You are responsible for the accuracy of the data you enter. The App’s displays, trends, and statistics depend on the data you record, and even with accurate entries they remain simplified estimates, not clinically validated values.

7. Acceptable use

You agree to use glumea only as intended and in compliance with the law. In particular, you must not:

• use the service for any unlawful purpose, or in a way that violates the rights of others,
• copy, modify, distribute, sell, rent, or sublicense the App or any part of it,
• probe, scan, or test the vulnerability of the service, bypass or attempt to bypass its security or authentication measures, or access accounts or data that are not yours,
• interfere with the operation of the service, including by overloading it, introducing malware, or using bots, scrapers, or other automated means to access it,
• harvest data from the service that is not yours.

On reverse engineering. You must not decompile, disassemble or otherwise reverse engineer the App or attempt to extract its source code, except where the law gives you that right anyway. In the EU and EEA, you keep the right to observe, study and test how the App works while you use it, and the right to decompile it so far as that is necessary to make it work with other software (Directive 2009/24/EC, Articles 5 and 6, and the national laws implementing them). In the United Kingdom you keep the equivalent rights under sections 50B and 50BA of the Copyright, Designs and Patents Act 1988, and section 296A of that Act makes any term to the contrary void. Any part of this section that would cut those rights down does not apply to you.

Security reports may be sent to [email protected]. These terms do not create a vulnerability-disclosure safe harbor or authorize access to another person’s data, disruption of the service, or conduct prohibited by law.

If you breach this section, we may suspend or terminate your access (see section 13).

8. What glumea does and does not do for your health

Please read this section carefully.

• All decisions about your therapy, including insulin and other medication doses, food, exercise, and any changes to your treatment, are yours and your healthcare professional’s alone. glumea plays no role in making those decisions.
• Values shown in the App are estimates for awareness only. In particular, the active insulin display is an estimate for awareness only: it does not recommend or calculate a dose. Estimated A1C (GMI) is likewise an estimate, calculated from the glucose values you logged; it is not a laboratory A1C and does not replace one. The same applies to trends, statistics such as Time in Range, and every other derived value in the App.
• Treatment decisions belong on a glucose meter or CGM that is legally marketed for this use where you live, and on the advice of your healthcare professional, not on anything glumea displays.
• Never disregard professional medical advice, and never delay seeking it, because of something you saw in the App or on the Website.
• The App’s outputs depend entirely on the data you enter, and may be incomplete, delayed, or inaccurate. Records imported from Apple Health or Health Connect come from other apps and devices, and we do not validate them.
• Reminders, including the recheck reminders described in section 3.3, are a convenience feature, not a monitoring or alarm system. They only ever follow a value you entered yourself, they use fixed thresholds that are not your personal target range, and they can fail to appear, for example if notifications are blocked, your device is off, or the system delays them. Do not rely on the App as your only way to remember doses, medications, or glucose checks, and do not rely on it to tell you that you are in danger.
• In an emergency, do not turn to glumea. Call the emergency services, 112 in the EU, 999 in the UK, 911 in the US, or your local emergency number.

Setting these risks out does not reduce what we owe you. If something goes wrong because glumea did not do what we said it does, our responsibility for that is unchanged, and section 11 lists what we can never exclude, including any harm to your health.

9. Conformity and disclaimer of warranties

If you are a consumer in the EU, EEA or United Kingdom, mandatory digital-content and digital-service conformity law applies instead of the disclaimer below to the extent prescribed by that law. In the EU and EEA, those rules can cover a paid service and a free service supplied in exchange for personal data beyond what is necessary to provide it. In the United Kingdom, statutory quality rights apply according to the Consumer Rights Act 2015 and the circumstances of supply. Available remedies can include bringing the service into conformity, a price reduction or termination. These terms do not create a broader voluntary conformity guarantee where the statute does not apply.

For everyone else: glumea is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we make no warranties or guarantees of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

In particular, and again for everyone outside the EU, EEA and UK, we do not warrant that:

• the service will be uninterrupted, timely, secure, or error-free,
• the data, estimates, trends, or statistics shown in the App will be accurate, complete, or reliable, or
• defects will be corrected.

Other jurisdictions also limit what can be disclaimed. If the law where you live does, the exclusions above do not apply to you to that extent, and you may have additional rights. Section 14.1 addresses legally required updates.

10. Limitation of liability

If you are a consumer in the EU, the EEA or the United Kingdom, the money caps in this section do not apply to you. We are liable to you under the law of the country where you live, and we do not put a ceiling on that. The ordinary rule that law applies is this: we are responsible for the damage our failure normally causes, and not for damage that neither of us could have foreseen when you started using glumea. Section 11 applies whatever else this section says.

If you are a consumer in the EU, the EEA or the United Kingdom, our responsibility for the records you have entrusted to us is not capped. If we lose, corrupt or wrongly disclose what you logged, that is ours, and nothing in this section reduces it. Section 11 lists what can never be limited for anyone, wherever you live, and your right to compensation under Article 82 of the GDPR is one of them, it is not affected by any limit in this section.

If you are not a consumer in the EU, the EEA or the UK, then to the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues or goodwill, arising out of or relating to the service or these terms, even if we have been advised that such damages are possible.
• Our total combined liability for all claims arising out of or relating to the service or these terms is limited to the greater of: (a) the amounts you paid for glumea+ in the 12 months before the event giving rise to the claim, however that payment was routed, including through the Apple App Store or Google Play, and (b) 50 EUR, or the equivalent in your local currency.

These limits apply whatever the legal theory (contract, tort, statute, or otherwise), but always subject to section 11 below.

11. Liability we never exclude

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law. In particular, nothing in these terms excludes or limits:

• any liability for death, personal injury or harm to your health, however it was caused,
• our liability for damage we cause you intentionally,
• our liability for gross negligence, wherever the law that applies to you does not permit that liability to be excluded or limited,
• our liability for a defect in the software under product liability law, which cannot be excluded or limited at all,
• our liability for fraud or fraudulent misrepresentation,
• your rights and remedies under data protection law, including your right to compensation under Article 82 of the GDPR, or
• any other liability that the law of your country does not permit to be excluded or limited.

If you are a consumer, you also keep all statutory rights and remedies granted by the mandatory consumer protection laws of the country where you live, including in the EU and EEA. These terms do not replace, limit, or waive those rights, and where these terms conflict with them, the mandatory law prevails.

12. If you cause us loss

If you break these terms or use the service unlawfully and that causes us loss, you are liable for it under the ordinary law of the country where you live. This section does not add an obligation you would not otherwise have.

Any third-party claim and any award of costs are governed by the ordinary procedural and substantive law that applies. This section creates no indemnity or claim-handling obligation beyond that law.

13. Termination

13.1 By you

You may stop using glumea at any time. Account deletion is currently available only from the signed-in App. Deleting your glumea account explains that route. Deletion has no fee. The Privacy Policy states what the implemented deletion reaches and what persists. Export first if you want to keep a readable copy.

Deleting your glumea account does not cancel a glumea+ subscription, and neither does deleting the App. Two things are separate here. The purchase: the payment, the receipt, the renewal, the cancellation and any refund, runs through the store you bought from, and nothing you do inside glumea ends it. The service you get for that money is supplied by us, under these terms. So if you do not cancel in your store account first, the store keeps charging you even though your glumea account no longer exists. Section 15.6 explains exactly where to cancel. Cancel first, then delete.

13.2 By us

We may suspend or terminate your access to the service if:

• you materially breach these terms (for example, the acceptable use rules in section 7),
• we are required to do so by law, or
• providing the service to you creates a genuine security or legal risk.

Applicable law may require notice or an opportunity to remedy a breach before termination. Those mandatory requirements apply independently of these terms; no additional voluntary notice period is promised.

If access ends for a reason other than a serious breach, mandatory consumer law can require continued access, termination rights, a price reduction or reimbursement for an unused paid period. Store procedures govern how a store payment is reversed. [email protected] is a general contact address, not an implemented manual refund or store-claim workflow. Data handling is described in the Privacy Policy.

13.3 Effect of termination

When your account ends, your license under section 4 ends and you must stop using the App. Sections that by their nature should survive termination do survive, as listed in section 19.

Ending your relationship with us does not take your records away from you, but you have to take them with you before you go. From the App you can export a CSV file, a commonly used machine-readable format, holding your glucose entries together with the insulin, pill, injectable and food entries recorded alongside them, for the window you select on the glucose chart, up to the last 90 days. For everything else you have logged, there is the encrypted .glumea archive, which covers your whole account, but read what it is for before you rely on it. An archive can only be imported back into the glumea account that created it, so once that account is deleted nothing can open the file again: not you, not a new glumea account, not your healthcare team. It is a way to move to a new phone, not a way to keep a readable record. If you want records you can still read after you go, take the CSV; the PDF report from the same chart lays the same period out for a person to read, and it needs glumea+. The CSV and the archive are free whether or not you have ever subscribed, and they stay free (section 15.1).

No export can be produced after the production account rows have been deleted. Before deletion, use the in-app CSV or .glumea archive. No separate custom export workflow is currently implemented. Export first, then delete. Statutory access and portability rights remain unaffected.

14. Changes to the service and to these terms

14.1 Changes to the service

We may add, change or remove features and may update the App for security, compatibility or legal reasons. Mandatory digital-content and digital-service law determines which conformity and security updates must be supplied and for how long.

Where mandatory consumer law regulates a change to an ongoing digital service, the statutory conditions apply. Depending on the jurisdiction, they can include a valid contractual reason, no additional cost, advance notice in a durable medium, and a right to terminate or receive an appropriate reimbursement when a non-minor change adversely affects access or use. No broader voluntary notice or refund commitment is made here.

Changes that affect glumea+ specifically are covered by section 15.10.

If glumea closes. Applicable law may require advance notice, continued access for a period, an export opportunity, termination rights or reimbursement. No fixed voluntary 30-day shutdown period is promised. Use the available exports while the account and service remain accessible; the .glumea archive can be imported only into the account that created it. The Privacy Policy describes deletion and backup limits.

14.2 Changes to these terms

We may change these terms, but only for one of these reasons:

• a change in the law, or in a regulator’s guidance,
• a decision of a court or an authority that affects us,
• a change in how the App works that these terms describe,
• a change at a provider we depend on,
• a change to glumea+ made under section 15.10, or
• to correct an error, or to make the wording clearer without changing what it means.

The current version and effective date are published here. Applicable law determines whether a material change requires advance notice, a durable-medium notice, renewed acceptance or a right to reject the change. A change does not rewrite events that occurred before its effective date.

If you reject new terms, cancel any store subscription and delete the account before the new terms take effect where that is the available termination route. [email protected] is a general contact address, not an implemented terms-rejection workflow. Mandatory rights concerning an existing paid period remain unaffected. If a store refund may be due, use the store route; no manual reimbursement workflow is currently implemented at [email protected].

15. glumea+ paid subscription

glumea works without paying. glumea+ is one optional, auto-renewing subscription that unlocks additional features. This section is the complete set of terms for it.

15.1 What stays free

These are free under this version of these terms, whether or not you ever subscribe:

• logging everything the App logs, glucose, carbohydrates, insulin, injectables, pills, weight, tags and notes,
• your full history, with no cap on how far back you can look, and the glucose chart over every window it offers,
• the summary dashboard, and the Time in Range and glucose statistics for the 24-hour, 7-day and 14-day chart windows,
• reminders to take a dose, and the Safety alerts described in section 3.3,
• importing from Apple Health and Health Connect,
• units, themes, languages, your profile, and your account, and
• exporting your own data, the CSV file described in section 13.3, a commonly used machine-readable format, and the encrypted .glumea archive of your whole account, including after you cancel. Do it before you close your account, though: once the account is gone we have no copy left to export for you.

The currently implemented CSV and .glumea archive exports are free. The CSV covers up to 90 days at a time of glucose entries with insulin, tablet, injectable and food entries recorded alongside them; body weight is not included. The .glumea archive covers the account but is readable only by importing it into the account that created it. The PDF is a formatted presentation and requires glumea+. Mandatory access and portability rights remain unaffected.

Changes to the free feature set are governed by section 14 and any mandatory consumer-law notice, termination or reimbursement rights.

15.2 What glumea+ includes

Under this version of these terms, glumea+ includes:

• automatic cloud backup and sync: the server copy of your diary, and that diary on every device you sign in on. Sections 6.3 and 15.12 set out how the switch, the consent step and a lapsed subscription work.
• PDF glucose reports: the formatted report you can share with your care team, produced from the glucose chart’s export sheet. The CSV export of the same period, and the encrypted .glumea archive of your whole account, stay free (section 15.1).
• 30-day and 90-day statistics: Time in Range, the spread of your readings and Estimated A1C for those two chart windows. The chart itself stays free on every window, the average glucose for the window you are viewing stays free on every window, and all of these statistics stay free for the 24-hour, 7-day and 14-day windows.

If a subscription ends, nothing you logged is deleted, hidden or truncated: section 15.12 sets out exactly what stops and what does not, and it is the answer to “what happens if I stop paying?”.

The subscription screen shows the included features, price and billing period before purchase. Where that screen and this section differ, the screen shown before confirmation describes the purchased offer. Later feature changes are governed by section 15.10.

If the subscription screen incorrectly presents a free feature as paid, the actual functionality and mandatory consumer rights are not reduced by that listing. General contact: [email protected]. No manual entitlement-adjustment workflow is promised.

If glumea+ is not yet available in your country, or in the version of the App you have, the subscription screen will tell you so and nothing can be purchased.

15.3 Who sells it, who takes your money, and who owes you the service

glumea+ is sold only as an in-app purchase through the Apple App Store or Google Play. There is no other way to buy it, no web checkout, no card payment to us, no invoice.

Two contracts run side by side:

• The purchase: the payment, the receipt, the renewal, the cancellation and any refund, is made through the store. The store takes your money, shows the price in your local currency, handles any applicable tax, and holds the billing relationship with you. Your payment details go to the store; we never see or receive your card or bank details.
• The service you get for that money is supplied by us, under these terms. If glumea+ is not what we said it is, that is ours to fix, and your rights to have it put right, to pay less, or to end it run against us, not against the store.

The two stores do not have the same commercial role, and it affects who you deal with:

• Apple (App Store). Under our agreement with Apple, Apple sells glumea+ to you either as our agent or, in the territories where that agreement says so, in its own name for our account; which of the two applies depends on where you are, and Apple’s role for tax purposes can differ again. Either way Apple takes the payment, holds the billing relationship with you, and handles cancellation and refunds under the Apple Media Services Terms and Conditions, and either way the license to the App itself, and the service behind glumea+, are ours and are governed by these terms.
• Google (Google Play). The seller and payment roles depend on the territory and are identified in the Google purchase flow and order record. Google Play’s terms govern the store payment. Developer controls for cancellation, refund and entitlement revocation are separate operations and are not an implemented support workflow for glumea. Use Google Play’s user-facing routes in sections 15.6 and 15.7. General contact: [email protected].

We use RevenueCat, a subscription infrastructure provider, to tell the App whether a subscription is active. RevenueCat and the stores are described as recipients of data in the Privacy Policy.

15.4 Price and billing period

glumea+ comes as more than one plan, a monthly one and an annual one, and the subscription screen shows you each plan with its own price and billing period before you choose. This document does not state the amounts: the store shows the price of each plan, and the period that price covers, on the purchase sheet before you confirm. The price you actually pay is the one the store shows you on the purchase sheet before you confirm, that amount is the total you will be charged, including VAT or sales tax where it applies. In the EU and EEA the store shows you a tax-inclusive price. That price, and not this document, is what you are agreeing to at the moment of purchase.

Payment is charged to your Apple ID account or your Google Play account when you confirm the purchase.

15.5 Automatic renewal

glumea+ renews automatically. Concretely:

• Your subscription renews at the end of each period, for another period of the same length and at the then-current price for that period, unless you cancel before the renewal.
• The deadline for canceling in time, and the moment the renewal charge is taken, are set by the store you bought from. They are shown on the store’s purchase sheet before you confirm, and in the store’s own terms, and those are what govern your purchase.
• Renewal and charge timing are determined by the store and shown in the subscription-management interface or applicable store terms. Cancel early enough for the store to process the cancellation before renewal.
• Renewal continues until you cancel. Removing the App does not cancel it, and deleting your glumea account does not cancel it (section 13.1).
• You can cancel at any point during a period. The store’s deadline is not a cancellation window: it only means that a cancellation made close to the end of a period may not catch a renewal that is already in flight.

The Operator does not currently send renewal reminders. Apple or Google may provide store notices under their terms. Where applicable law separately requires the Operator to send an automatic-renewal notice, that capability must exist before the subscription is offered in that jurisdiction. Check and manage the renewal date in the store using section 15.6.

15.6 How to cancel

Cancel in your store account, not in glumea. An email to us is not itself a cancellation, so use the route below; if it does not work for you, see the last paragraph of this section.

Cancel in the store you bought from. A subscription bought on the App Store is canceled through Apple, and one bought on Google Play through Google, even if you have since changed phones or platforms.

• Apple (App Store): on an iPhone or iPad, open the Settings app, tap your name at the top, tap Subscriptions, choose glumea, and tap Cancel Subscription. From the App Store app, tap your account picture, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings, then Manage next to Subscriptions.
• Google (Google Play): in the Google Play Store app, tap your profile icon, tap Payments & subscriptions, then Subscriptions, choose glumea, and tap Cancel subscription. On a computer, go to play.google.com/store/account/subscriptions.

Canceling stops the next renewal. In most cases it does not shorten the period you already paid for, and you keep glumea+ until the end of it. There are exceptions: Google states that users in some countries may cancel immediately and receive a pro-rata refund where the applicable law provides for it, and Apple applies its own equivalents where they are required. Which of these happens to your purchase is decided by the store and by the law where you live, and the outcome the store shows you is the one that applies.

If the store route is unavailable, use the store’s customer-support channel. [email protected] is not an implemented store-cancellation support workflow. Apple does not provide the Operator with a general way to cancel an App Store subscription on a user’s behalf.

15.7 Refunds

The store takes the payment, so a refund is requested from the store and granted under the store’s own policy. Start there:

• Apple: request a refund at reportaproblem.apple.com, or through the “Report a Problem” link in your purchase receipt. A refund on an App Store purchase is Apple’s to give.
• Google: use the Google Play Store app or play.google.com order history. Developer-side refund controls exist, but glumea does not currently operate a manual refund workflow through [email protected].

Store policies do not remove mandatory statutory rights, including rights relating to non-conforming digital services and any withdrawal right that applies. [email protected] is a general contact address, not an implemented investigation or store-refund support workflow.

Refund, cancellation and entitlement revocation are distinct store operations. A refund does not necessarily cancel future renewal or revoke access, and a cancellation does not itself issue a refund. The resulting status is the status shown by the store and RevenueCat. Section 15.12 describes what happens to data when paid access ends.

15.8 Free trials and introductory offers

If a free trial or introductory price is offered, the store purchase sheet states its length, price, conversion terms and cancellation timing before confirmation. No free trial is configured at present; where one is offered, its length is the one shown on the store purchase sheet. The store’s displayed terms govern whether and when it converts to a paid subscription and the deadline for avoiding renewal.

15.9 Right of withdrawal and cancellation (EU, EEA and UK consumers)

Consumers in the EU, EEA and United Kingdom may have a statutory 14-day withdrawal or cancellation right. Whether it applies, who must receive the notice, the refund amount and any exception depend on the territory, the identity of the trader shown in the purchase record, and whether the supply is legally treated as a service or digital content. Nothing in these terms waives a mandatory right.

For a store purchase, use the withdrawal or refund route provided by the seller identified on the receipt and the store routes in section 15.7. [email protected] is a general contact address and is not currently connected to an automated withdrawal, cancellation or refund workflow. Where the Operator is the trader and Article 11a of Directive 2011/83/EU as amended applies, an online withdrawal function is required. The current interface does not provide that function.

The model form in the appendix can be used where the Operator is the correct trader and applicable law permits that method, but this document does not promise that an email alone cancels a store subscription or automatically produces a refund.

A free account can be ended through the in-app account-deletion control. Any separate statutory withdrawal right remains governed by applicable law.

15.10 Price changes and changes to what glumea+ includes

Price changes are processed under the store’s rules and any mandatory law. The store may require consent or advance notice depending on the change and territory. The Operator does not currently operate a separate price-change email system. Cancel before renewal if you do not accept the new price.

Features may be added, changed or removed for a reason in section 14.2, including the loss of a third-party dependency. Section 14.1 and mandatory consumer law govern any required notice, termination or reimbursement right.

15.11 If you paid and glumea+ did not activate

Occasionally a purchase settles at the store but the entitlement does not arrive, a network problem, a slow payment method, or a store-side delay. Two things to try, in order:

1. Use Restore purchases on the subscription screen. This re-checks the store for a purchase made with the store account currently signed in on your device.
2. If that does not work, use the store’s customer-support route. No receipt-based manual activation workflow is currently implemented at [email protected].

The entitlement is attached to the glumea account, while the receipt remains with the store account that paid. Restore purchases rechecks the store account signed in on the device, but it does not guarantee that a purchase already attached to one glumea account can be moved to another. No manual transfer workflow is currently implemented through [email protected].

15.12 What happens to your data when a subscription ends

Nothing you logged is deleted, hidden, or truncated because a subscription ended. If glumea+ lapses, is canceled, or is refunded:

• everything you have logged stays in your diary and stays readable,
• your history is not truncated, hidden, or capped,
• the Safety alerts in section 3.3 keep working, and
• the exports stay free and stay open to you, both the CSV and the .glumea archive, on the terms in sections 13.3 and 15.1.

What stops is access to the glumea+ features themselves: new data stops being copied to our servers, the PDF report needs a subscription again, and the Time in Range and glucose statistics for the 30-day and 90-day chart windows go back behind the subscription. The chart itself, your history, the CSV export, the .glumea archive and the statistics for the shorter windows are unaffected. Any records you created while subscribed remain yours, and they are in the .glumea archive when you export it.

And the copy on our servers. Cloud backup and sync is one of the things glumea+ pays for (section 15.2), so when a subscription ends, backup stops. Concretely:

• New data stops being copied up. The App keeps logging normally and keeps everything on your device. The Sync sheet reads Paused, glumea+ has ended.
• Nothing on our servers is deleted merely because the subscription ends. The existing copy remains under the retention and deletion rules in the Privacy Policy.
• Your consent is not withdrawn for you. Your answer to the confirmation step in section 6.3 is left as it was, so subscribing again resumes backup on that answer without asking you a second time. If you would rather it did not, turn the switch off, before or after the subscription ends.
• Turning it off, and deleting the server copy, stay available. The Cloud sync switch and the delete your data link beside it work whether or not a subscription is live. Deleting the server copy needs the switch off first (section 6.3), and the Privacy Policy describes what that deletion reaches.

Changes to subscription coverage are governed by section 15.10 and any mandatory notice requirements.

16. Where glumea is available

glumea and glumea+ may not be available in every country or store, and availability can be restricted for legal or practical reasons. The Operator’s legal obligations and the user’s obligation to use the service lawfully are separate.

What is on you is your own use of it: using glumea lawfully, and for what it is meant for.

17. App store terms

If you download the App from the Apple App Store or Google Play, the store’s own terms also apply to you, in addition to these terms.

17.1 These terms are with us, not with the stores

These terms are between you and Paweł Milewski Software Development only. They are not with Apple Inc. or with Google LLC. We alone, not Apple, not Google, are responsible for the App and its content.

17.2 Scope of the license for the App obtained from the Apple App Store

The following applies to the App obtained from the Apple App Store. The license granted in section 4 is a non-transferable license to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

17.3 Maintenance and support

We are solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance and support services for the App. You can reach us at [email protected].

17.4 Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed under section 9. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are our sole responsibility.

17.5 Product claims

We, not Apple, are responsible for addressing any claim by you or any third party relating to the App or your possession and use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App’s use of the HealthKit framework.

17.6 Intellectual property claims

If a third party claims that the App or your possession and use of it infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.

17.7 Legal compliance

This paragraph is required by our agreement with Apple and applies to the App obtained from the Apple App Store. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. It does not change section 16: deciding where we may lawfully offer glumea remains our responsibility, not yours.

17.8 Our name and address

Questions, complaints or claims about the App may be directed to:

Paweł Milewski Software Development, ul. Franciszka Bohomolca 3 lok. 7, 31-416 Kraków, Poland, telephone +48 503 664 849, [email protected].

17.9 Third-party terms

You must comply with any applicable third-party terms of agreement when using the App, for example, the terms of your wireless data service.

17.10 Apple as third-party beneficiary

If you obtained the App from the Apple App Store, Apple and Apple’s subsidiaries are third-party beneficiaries of these terms, and upon your acceptance of these terms Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary of them.

17.11 Google Play

If you obtained the App from Google Play, purchases are processed under Google Play’s payments and subscription policies. Who the seller of record is for a Google Play purchase is set out in section 15.3. Cancellations and refunds go through your Google Play account as described in sections 15.6 and 15.7. Google is not responsible for the App or its content, and has no obligation to provide maintenance or support for it. Nothing in these terms is intended to contradict the Google Play Terms of Service; where these terms conflict with them, the Google Play Terms of Service apply to the store relationship.

18. Governing law, complaints, and disputes

These terms are governed by the law of Poland. For a consumer, that choice does not remove protection granted by the mandatory law of the country of habitual residence; mandatory law prevails where it cannot validly be displaced.

On where a dispute is heard: you can always bring a claim against us in the courts of the country where you live, or in the courts of Poland, whichever suits you. We may bring a claim against you only in the courts of the country where you live.

These terms do not contain an arbitration clause. Nothing in these terms requires you to arbitrate or waives your right to go to court, and nothing in them waives any right you have to take part in a collective or representative action.

Complaints. General contact: [email protected]. The supported language is English. We do not promise a voluntary response time; statutory deadlines apply regardless, including the one month Article 12(3) GDPR allows for a data-protection request. Mandatory complaint deadlines and remedies remain unaffected. Store charges, renewals and refunds should be raised through the store routes in sections 15.6 and 15.7.

If we cannot agree. We do not commit to any voluntary out-of-court dispute resolution scheme unless the law obliges us to use one. Other routes remain open to you: consumers can usually take a complaint to the national consumer protection authority or consumer ombudsman where they live, free of charge, and consumers in the EU with a cross-border complaint can contact their national European Consumer Centre (ECC-Net). Those routes stay open whatever we say here. The EU online dispute resolution platform is not one of them: it stopped operating in 2025.

19. General terms

• Severability: if any part of these terms is found invalid or unenforceable, the rest remains in effect.
• Entire agreement: these terms, together with the Privacy Policy and the Medical Disclaimer, are the entire agreement between you and us about the service, and replace any prior understandings on that subject. What we say publicly about what glumea does, on the store listing, on the subscription screen in the App, on glumea.com, is part of what we owe you, and this clause does not cut it away. Nothing in this clause limits our liability for anything we told you before you agreed to these terms.
• Assignment: we may transfer these terms to a successor or affiliate in connection with a merger, acquisition or asset sale. Any mandatory notice, consent or termination rights under applicable law remain unaffected.
• No waiver: if we do not enforce a provision of these terms, that is not a waiver of our right to enforce it later.
• Survival: sections 3 (what glumea is and is not), 4 (our reservation of intellectual property, though not the license itself, which ends), 6 (your content, to the extent of data still held), 8 (what glumea does and does not do for your health), 9 (conformity and warranties), 10 (limitation of liability), 11 (liability we never exclude), 12 (if you cause us loss), 15 (glumea+, to the extent of amounts already paid or due and of what happens to your data after a subscription ends), 17 (app store terms), 18 (governing law, complaints and disputes), 19 (general terms), and 20 (language) survive termination of these terms.

20. Language

These terms are published in English, Russian, Polish and Ukrainian. The English version is the legally binding one. The other three are translations, published so that you can read the terms in your own language. Where a translation and the English text differ, the English text is the one that governs.

The exception is the law itself. Where the country you live in gives the language you were addressed in a status of its own, as the consumer protection law of several countries does, that rule applies instead of this one, and nothing here takes away a right you have under it.

A translation is published when it is ready, so it can lag behind the English text after an update. If you find a place where a translation and the English text say different things, tell us at [email protected].

21. Contact

Questions about these terms are welcome:

• Operator: Paweł Milewski Software Development
• Trader details: sole proprietorship entered in CEIDG (Centralna Ewidencja i Informacja o Działalności Gospodarczej), Poland; NIP PL6751782526
• Address: ul. Franciszka Bohomolca 3 lok. 7, 31-416 Kraków, Poland
• Telephone: +48 503 664 849
• Email: [email protected]

For questions about your personal data, see the Privacy Policy. For questions about the medical limits of the App, see the Medical Disclaimer. For billing, cancellation or refunds, start with your store account, sections 15.6 and 15.7.

22. Appendix: model withdrawal form

This model form is relevant only where the Operator is the correct trader and applicable law permits this method. Section 15.9 explains the present operational limitation.

To Paweł Milewski Software Development, ul. Franciszka Bohomolca 3 lok. 7, 31-416 Kraków, Poland, [email protected]:

I hereby give notice that I withdraw from my contract for the supply of the following digital service: glumea+.

• Ordered on / received on: ……………………………………
• Name of consumer: ……………………………………
• Address of consumer: ……………………………………
• Store and order or transaction reference (if you have it): ……………………………………
• Signature (only if this form is sent on paper): ……………………………………
• Date: ……………………………………