FAQ

Yes, signing out clears glumea's local diary on this phone. To keep your entries safe, save a password-protected .glumea file first and check that it reached your chosen destination. Only data that finished syncing has a cloud copy; restoring it needs the same account and active glumea+.

On the old phone, either let Cloud sync finish with glumea+ or save a .glumea file to a place you can access from the new phone. Sign in to the same account there and use the cloud copy or import the file. A normal iCloud or Google device backup does not transfer glumea's encrypted diary.

Saved entries cannot be edited yet. To correct a manually logged entry, you can delete it in History and add the right details again. If the original was synced, it may return after a later restore; check your History before relying on the correction.

glumea does not monitor glucose continuously or replace your CGM's alarms. Its glucose alerts depend on a new manually logged reading, enabled settings, and your device delivering the notification. Readings imported from Health do not trigger these alerts.

You can choose glucose, carbohydrates, and weight separately in Settings > Integrations. glumea reads these records but does not write them back or import insulin doses. The first import looks back up to 30 days.

You can log glucose, food, and weight. If your Diabetes profile includes insulin or other medication, you can log those too. Open Add to choose what you want to record.

glumea is for people aged 16 or over who want to keep a diabetes diary. You can set up a profile for type 1, type 2, gestational diabetes, MODY, prediabetes, or no diagnosis. It does not replace your care team or a medical device.

Logging, History, Health imports, a manual .glumea backup, and a glucose CSV report are available without glumea+. glumea+ adds Cloud sync, PDF glucose reports, and 30-day and 90-day glucose statistics. Open glumea+ in the app for the current plans available to you.

Tap Add, choose glucose, food, weight, or an available treatment type, enter the details, and save. You can change the date and time before saving if you are recording something that happened earlier.

Yes. In Settings > Units > Carb units, choose grams, a 12 g bread unit, a 10 g carbohydrate portion, or a 15 g carb choice. Grams are the initial carb unit; you can change it whenever you need to.

The starting glucose unit follows your device's region, not the language you choose in glumea. Open Settings > Units to change it. Carb units start in grams regardless of region and have their own setting there.

glumea currently offers 24 language and script choices. Choose one in Settings > Language, or select System to follow your device.

On the sign-in screen, tap Forgot password?, enter your email, and request a code. Use the code to create a new password, then sign in. If the email does not arrive, check your spam folder and contact us.

Check the email address you entered and your spam folder. The current verification screen has no resend button. If the code still does not arrive, contact us for help.

Yes. Fill in the sections you need in Add, then save. The entries share the date and time selected on that screen.

Yes. Change the date and time in Add before saving. The picker allows up to 90 days in the past, through the current time.

Saved entries cannot be edited yet. To correct a manually logged entry, you can delete it in History and add the right details again. If the original was synced, it may return after a later restore; check your History before relying on the correction.

No. Tapping a manually logged entry in History lets you remove it from this device. A copy that already synced may return after a full restore. Deletion of individual entries across devices is not available yet.

Open History and use the entry-type filters or the From and To date controls. You can also scroll back through the timeline. History does not currently have a keyword search.

Check the selected glucose unit and the number you entered. Add has a limited input range. If it cannot accept an actual reading, contact us rather than entering a different number.

History groups nearby glucose readings from the same Health source so the list is easier to browse. Open the group to see each reading; grouping does not delete or combine the underlying entries.

In Add, open Insulin or Medications and choose Add insulin or Add medication. You can select a listed product or set up a custom one, then record the amount you took. Use your own treatment plan for the dose; glumea does not choose it for you.

Those sections depend on the treatment selected in your Diabetes profile. Update the profile if your treatment has changed, then return to Add.

Open its Insulin or Medications section in Add and tap the medication you configured. You can edit its details or remove it from your current list. Removing it does not rewrite past entries.

It means glumea has no matching entry for that scheduled treatment. It cannot tell whether you took it without logging it. Check your own records and treatment plan before deciding what to do.

No. You can record doses and enter information such as your insulin-to-carbohydrate ratio, but glumea does not recommend a dose. Follow the plan agreed with your care team.

It estimates how much of your recently logged bolus insulin may still be acting. The detail view may show an approximate glucose-lowering range based on your settings. That range is not a measured glucose value or a dose recommendation. Check a current glucose reading and follow your treatment plan before making treatment decisions.

It records a fixed amount: one unit of insulin or one tablet. If you took a different amount, delete that entry in History and add the correct dose in Add. For injectable medication, log the dose in Add rather than from the notification.

glumea does not monitor glucose continuously or replace your CGM's alarms. Its glucose alerts depend on a new manually logged reading, enabled settings, and your device delivering the notification. Readings imported from Health do not trigger these alerts.

They start on for type 1 or insulin-treated profiles. For other profiles, open Settings > Notifications > Safety alerts and enable the alerts you want. Also allow notifications on your device.

Check the relevant Safety alert in glumea and your device's notification permission. Focus, silent modes, and other device settings can affect whether it sounds. Use your usual glucose alert method; glumea should not be your only one.

Check the medication's reminder schedule, notification permission, and Quiet hours. If that schedule needs to alert you during Quiet hours, turn on Override quiet hours for that reminder. Device modes can still affect delivery.

In Settings > Notifications, set a start and end time to silence non-critical reminders. Safety alerts can still come through, and individual medication reminders can override Quiet hours. Device settings may still affect any notification.

In Settings > Notifications, turn off Show details on lock screen. Newly scheduled notifications will show a generic reminder type. Notifications already scheduled may keep their previous details until they are rescheduled.

Open Settings > Notifications to turn off individual reminders and alerts, or use the main notification switch to silence all of them. Turning off all notifications also silences Safety alerts.

The current app shows scheduled glucose-check and weekly-summary settings, but it does not deliver those scheduled notifications yet. For a time-critical reminder, use a reliable phone alarm or another method you already trust.

It is a suggested time based on your latest logged information. It can change when you add entries. It is not a scheduled alarm or an instruction to change treatment.

Aging means the suggested time for another reading has passed. Outdated means your last reading is at least six hours old. Your previous reading stays in History; the card is asking for a newer one.

They group logged readings as severe low, low, in range, high, or severe high. The in-range zone follows the target range shown in glumea; the severe zones use fixed thresholds. You can review or change your target range in your Diabetes profile. Use your care team's advice when setting your own targets.

No. glumea shows the share of logged readings in each zone for the selected period. It does not measure the continuous time between readings, so it may differ from your CGM report.

Some figures need more data. Spread and variability need at least two readings. The estimated A1C (GMI) is shown only for a period of 14 days or longer, so it won't appear in a 24-hour or 7-day view.

Open Glucose dynamics, select a period, and tap Export. You can share a CSV without glumea+; a PDF report requires glumea+. Choose where to send the file in your device's share sheet.

A report can include glucose readings, insulin, medication, food, notes, custom tags, and your name if you choose. Readings cannot be excluded when present, but you can export a period with only other entries. The PDF has a statistics section when readings exist; which figures appear depends on the period and data. Weight is not included.

No. Those files are reports for reading or sharing. To restore entries in glumea, create and import a password-protected .glumea file instead.

Direct sensor and meter connections are not available. If another app shares readings with Apple Health on iPhone or Health Connect on Android, glumea can import them from there.

You can choose glucose, carbohydrates, and weight separately in Settings > Integrations. glumea reads these records but does not write them back or import insulin doses. The first import looks back up to 30 days.

Open Settings > Integrations, open the health connection for your phone, tap Connect, and approve the data types you want to share. You can change those choices later in glumea or the health platform.

glumea uses each source item's identifier to avoid importing it again. If two apps create separate items for the same measurement, both may still appear in glumea.

New imports stop, while entries already in glumea stay. Reconnecting starts a new import that can look back up to 30 days; the same source items are checked for duplicates. To revoke device-level permission, change it in Apple Health or Health Connect too.

On Android, open Settings > Integrations and tap Install Health Connect. Once it is installed, return to glumea and connect it. If the app says Health Connect is outdated, update it first.

Yes, signing out clears glumea's local diary on this phone. To keep your entries safe, save a password-protected .glumea file first and check that it reached your chosen destination. Only data that finished syncing has a cloud copy; restoring it needs the same account and active glumea+.

Your local entries remain while the session is expired. Save a .glumea file from Data import & export before signing out, then sign in to the same account. With active glumea+, glumea can resume Cloud sync if it was enabled for that account; import the file if you still need entries that were only on this phone.

On the old phone, either let Cloud sync finish with glumea+ or save a .glumea file to a place you can access from the new phone. Sign in to the same account there and use the cloud copy or import the file. A normal iCloud or Google device backup does not transfer glumea's encrypted diary.

Sign in to the same account to restore entries that finished syncing while Cloud sync was enabled, with active glumea+. You can also import a .glumea file made on the lost phone. Entries that stayed only on that phone cannot be recovered without either copy.

Yes. You can keep adding entries on this device. Cloud sync and other network actions wait for a connection.

Open Sync from the cloud icon on Summary or History. With glumea+, turn on Cloud sync and complete the consent step. Wait for the Sync status to show that your entries have finished uploading before relying on the cloud copy.

It stops new uploads and keeps your local entries. Data already stored on glumea's servers remains there. If glumea+ ends, sync pauses; your local entries remain.

Turn Cloud sync off, then choose Delete your data in Sync. This removes the server copy of diary entries, medication catalogs, and schedules, while keeping them on this phone. Profile and therapy settings remain on the server. Turning sync back on can upload the local data again; another device may also keep a local copy.

Your diary on this device is stored in an encrypted local database. If you choose Cloud sync, a copy is stored on glumea's servers in the EU. A .glumea file is separately encrypted with the password you choose.

In Settings > Data import & export, create a .glumea file, set a password, and save or share it somewhere you control. It contains entries, medications, profile, therapy targets, and reminders. This is a manual backup, so make a new one when your diary changes.

Its entries are merged with those on this device. The file's profile details and notification settings replace your current ones; your account email stays the same. Entries deleted after the backup was made may return.

We cannot recover this password. Without it, neither you nor our support team can open the file. Keep it somewhere safe, such as a password manager.

You can sign out and use another account. Because signing out clears local data, save a .glumea file first if you need those entries. The file can be imported only into the account that created it.

Open Settings > Account > Delete account. If you have a store subscription, cancel it in the store separately; deleting your glumea account does not stop store billing. Account deletion cannot be undone.

Open Settings > Account. Tap your current email to change it, or choose Change password. Follow the form and verification-code steps. After an email change, use the new address to sign in.

Open glumea+ to see the plans and prices available through your app store. If a free trial is available to you, it will appear on the plan before you subscribe.

If a purchase is missing, use Restore purchases in glumea+. To cancel a subscription you bought, manage it in the app store used for the purchase. If your access comes through Family Sharing, the subscription owner manages billing. Complimentary access has no store subscription to cancel.

You choose these separately at the end of onboarding; neither collects data before you answer. The switches start on in that screen, and choosing Start without sharing keeps both off. You can change them later in Settings > Privacy & diagnostics. Usage analytics excludes glucose readings, medications, and other health data. Error reports include diagnostic and device details, but not readings, medications, notes, or account details.

Open Settings > Legal. It lists the Privacy Policy, Consumer Health Data Policy, Terms of Service, Medical Disclaimer, and open-source licenses.